Terms & Conditions - GetMeToTheAlps

Agency Terms of Business

Get me to the Alps Ltd is an online travel agent that enables you to choose from a variety of different holiday elements. Each of these elements is bookable individually or together with other elements. When more than 1 element is booked, this in no way constitutes a “package” as defined by the Package Travel Regulations.

Get me to the Alps Ltd acts as an agent for a range of suppliers that offer flights, accommodation, transfers, car hire, ski hire, ski passes and other holiday elements. When booking a lowcost flight (no frills flight) then Get me to the Alps Ltd acts as your agent, whilst for all other types of bookings Get me to the Alps Ltd acts as an agent for the principal.

When you make a booking through Get me to the Alps Ltd we are enabling you to enter into a contract with these suppliers at which time you will be agreeing to the relevant suppliers booking conditions.

As an agent we cannot accept any responsibility for services provided by the principal. In the unlikely event of a problem with your booking Get me to the Alps Ltd will do everything in its power to help you resolve the issue.

Get me to the Alps Limited General Terms

The General Terms below are in addition to the Terms and Conditions provided by the Principals. We reserve the right to amend these Terms of Business from time to time without prior notice and at our discretion. It is your responsibility to review these Terms periodically for updates.

References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean Get me to the Alps Ltd

Financial Protection

All bookings are covered by our Financial Protection Scheme as explained below:

We are members of the Travel Trust Association (TTA), membership number Q0405. All members must operate a trust account in which all customer monies are held. If you make a booking with us your payment will go straight into the trust account. The trust account is operated by the TTA trustees and we have no control over it.

Your money is held in the trust account for you until:

1.      We pay for your flight, in which case, the money relating to the flight is paid to us once we take out supplier failure cover on the provider of your flight (so that your money is insured).

2.      If the flight provider is an ATOL holder then the trustees can pay for your flight direct from the trust account as your flight is fully covered by the suppliers ATOL.

3.      The trustees pay for another element of your holiday direct from the trust account if we have taken out supplier failure cover on the provider of the holiday element (so your money is insured)

4.      We pay for an element of your holiday from the trust account to a supplier who is also a TTA member (no supplier failure cover required)

5.      You return from your holiday having received all the services, at which point, all remaining monies are released to us.

If any of the suppliers of your holiday should go into insolvency then, in the case of an ATOL holder, you will receive an alternative or a refund for the cost of your flight. If the supplier does not hold an ATOL then we will have taken out supplier failure cover on your monies and we will either use that money to acquire a suitable alternative, or refund you.

In the unlikely event of our insolvency all monies in the trust account will be held be the trustees until a provider of your holiday requires payment, at which point they will pay and take out any supplier failure cover if required.

We have an ATOL license (T7465) which will cover all Flight Plus bookings made with us. A Flight Plus booking is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers as separate bookings.

The money you pay for a Flight Plus booking (excluding card surcharges and our own service fees) is protected under the ATOL flight plus scheme which means in the unlikely event of our insolvency, or that of the suppliers, your holiday (or a suitable alternative) will still be provided to you OR a refund will be paid back to you.

This combination of the TTA membership and an ATOL license for flight plus gives ultimate financial protection for your money.

Flights times, prices and data displayed on www.getmetothealps.com

All flight information displayed on our website comes direct from the airlines that provide the flight. A 3rd party is responsible for scanning this data and supplying it to our website. Please be aware that in certain circumstances flight data may not be in real time and prices can fluctuate.

All flight times are provisional and are subject to change by the airline providing the flight. You should check your flight timings at least 48 hours before travel. We accept no responsibility for you missing your flight if you have not done this.

Baggage Allowances

Most flight prices displayed on the website do not include hold luggage. You will be offered the option of booking this in the extras page. You will also be offered any other in flight extras applicable to the airline whose flights you have chosen.

It is your responsibility to make sure that your luggage is within the allowance of the airline providing your flight. We strongly recommend checking your airlines luggage allowance before travelling as these are subject to change. We accept no responsibility for charges incurred for you going over your luggage allowance.

Online Check in

Please note that some low cost airlines require you to check in online. Where applicable your paperwork includes instructions regarding the online check in procedure. Failure to check in online will result in check in fees at the airport which you will be liable to pay for.

Accommodation Information

All accommodations featured on our website/advertising are booked through the Principal named on your paperwork. Although we cannot check every one of these accommodations every season, the ratings featured in our advertising / on our website are the Principal's own ratings and are based on the official tourist board ratings. It is important that you are happy with your choice of accommodation at the time of booking. All accommodations do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our website/advertising.

If you have a complaint while you are staying at your accommodation you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. Failure to do so may affect your rights under the contract with the Principal. You may lose any right to compensation, If the issue is not resolved to your satisfaction, you should then contact the supplier's representative in the resort If having followed these two steps your problem remains unresolved you should then contact us on 0161 402 3650.

Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for the required duration. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally therefore check out of your room by 10am on the day before a night flight home or on the departure date for an evening flight.. If we were not to book the accommodation until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the accommodation. Your flight details are included in the booking details we pass to accommodations so that accommodation staff should be aware of your flight timings. They will also be notified on your booking that you require a late check out. Most accommodations provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

We are happy to pass on any special requests you may have to the accommodation or Principal concerned with your booking. Please note that while the accommodation will make every effort to fulfill your requests they cannot be guaranteed. Special requests do not form part of your contract with them.

If you have any specific requirements when booking your holiday because you or any member of your party is disabled or less mobile, then you must ensure you have chosen and researched your accommodation carefully. It is advisable for you to call our dedicated sales team on 0161 402 3650 prior to making an on line booking so you can inform us of your mobility issues and we can advise on the most suitable accommodations for you party.

Changes and Cancellations

Should you wish to amend or cancel your booking, confirmation must be received in writing.

Charges will be levied by the principal or other supplier and you will be advised of these. In addition, Get me to the Alps will also charge an admin fee. Details of cancellation charges are set out below. PLEASE NOTE THESE ARE IN ADDITION TO WHAT THE SUPPLIER CHARGES:

-          If more than 35 days before departure then £20pp

-          If within 35 days before departure then £50pp

-          In flight extra requests (including bags) after booking confirmed: Principal's charge + £20 per request

-          Pre-booking airline seats after confirmed booking: Principal's charge + £20

-          Change of accommodation: Cancellation of original accommodation + difference (if any) in cost of accommodations + £80.00 administration fee.

-          Change of title, initial, first name or surname once booking made: Principal's charge plus £20.00 per person

-          In-flight meals after booking confirmed: Principal's charge plus £20.00 per request

-          Any minor changes to a booking, such as changing lift pass days, ski hire packagess, lessons, flight times or accommodation length will incur an admin fee of £20 per change

 

Refunds policy

Refund base is at the discretion of the management

 

Deposit Payments

In certain circumstances we are able to offer flexible payment terms. This will be detailed in the booking path against the individual elements as we have different payment terms with each supplier. Usually the entire flight cost is payable up front and we can then offer deposit payments on hotels, transfers and ski hire.

Balance Payments

When you book a holiday within 35 days of your departure date, we require the balance to be paid in full at the time of booking. All other holidays will be charged a non-refundable deposit at the time of booking. We reserve the right to offer varying balance due dates and where this is the case, your balance due date will be confirmed on your booking paperwork.

If for any reason we do not receive payment, we may be required to notify the principal(s) or supplier(s). In such instances the principal(s) or supplier(s) may take the decision to cancel your booking and charge the cancellation fees set out in the terms and conditions. In these circumstances you will be liable of a loss of all monies previously paid. Credit and debit card fees are unfortunately non-refundable.

Passports, visas and health

All passengers who are British must have a 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (normally 6 months). If your passport is in its final year of validity, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport.

Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination If you hold an overseas passport you must ensure that you are in possession of any visa necessary to enter the country of your chosen destination. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the Principal, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Please be aware that you are responsible for any inoculation requirements for their destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travellers (T6) available by calling 0800 555 777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their website www.fco.gov.uk. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances

Insurance

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most Principals that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Some airlines or Principals may prevent you from travelling, if proof of insurance cannot be provided. We can introduce you to suppliers of suitable cover if required. We accept no liability arising from your failure to obtain adequate cover. If you have booked your insurance through a supplier introduced by us, you will receive a confirmation policy document prior to travel.

Complaints Procedure

We hope your travel arrangements run as smoothly as possible and you enjoy your time abroad, however if you feel the need to complain we recommend that you immediately inform a representative of the Principal, airline or accommodation reception staff, whilst you are abroad. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied, you must follow this up in writing (by post only) immediately on return to the UK (or at the very latest within 28 days) DIRECTLY to Get me to the Alps Limited

Data Protection

We take full responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide to us will be passed on only to the providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious transnational crimes.

If you travel outside the European Economic Area, data protection controls may not be as strong as in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to complete your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on request.

We may also contact you from time to time with details of any special offers we may have available.

On Line User Reviews

Any review posted on our website is Reviews posted on our website are not intended as advice and should not be relied upon as such. We disclaim all responsibility for the views and reviews made on our website

We reserve the right to monitor any information transmitted or received through our review section. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website.

Reviews submitted by users will be considered non-confidential and Get me to the Alps Limited is under no obligation to treat such reviews as proprietary information. Get me to the Alps Limited shall have no duty to attribute authorship of reviews to you, and shall not be obligated to enforce any form of attribution by third parties.

If you have any concerns or queries about reviews which appears on our website please contact us at info@getmetothealps.com